Aug 19
Hello LitCommerce Support
Hello LitCommerce Support,
we have noticed an issue with the address data in our Etsy orders that are imported into Shopify via LitCommerce.
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On Etsy, the customer provides the correct shipping (and billing) address.
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When the order is imported into Shopify, the shipping address is not transferred correctly.
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Since Shopify already shows the wrong address, the problem must occur during the Etsy → LitCommerce → Shopify transfer.
In the channel settings, we do not see any option to configure or adjust the mapping for billing/shipping addresses. Could you please clarify:
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Does LitCommerce fully support transferring the Etsy shipping address into Shopify?
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Is there a known issue or limitation regarding billing and shipping addresses from Etsy?
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Is there any workaround we can use until this is fixed?
Thank you very much for your support!
Best regards,
Dawid
Completed